The videos are sent to your computer via a Content Delivery Network. When you request a movie, it sends it to a computer nearest you...and then to your computer. These movies stay "cached" or saved on these nearby computers. However, if the movie has not been requested for a certain amount of time, it will be deleted from these nearby servers and will need to be sent to them again.

O.K., so what does this mean for you?

Well, try these steps:

1. Simply try going to a different chapter then coming back to see if it will load, or

2. Select the chapter you want to watch, wait about 10 minutes (you can watch other chapters in the meantime) then come back.

This will give the computers time to send the video files your way. This does not happen often and these steps should fix the issue.

Now, if you see this for all chapters, please contact us so that we can look into your account.