All Articles
Downloadable Products
-
How big are the downloads?
-
Do I get the sheet music with the download?
-
What software do I use to play the files?
-
What file type are the videos?
-
Can I burn downloaded files to a DVD?
-
Can I play the movies on my iPod/iPhone?
-
How do I download the FLV files?
-
How do I use VLC
-
How do I use a coupon code to buy a lesson on DVD or download format?
General Questions
-
Does gold membership include ALL of your material, even what you sell on dvd's?
-
Is there any written music that can be downloaded on any of the lessons or any arrangements?
-
How often do you add NEW material, and does ALL of that go onto the online lessons?
-
If I signup for one month to try it, can I upgrade to a yearly membership?
-
Can I EASILY cancel my account?
-
Can I request a lesson?
-
Do I need any special equipment to use the site?
-
Premium or GOLD? What's the difference?
-
Can premium members download the sheet music?
-
I signed up for a Jazz premium membership. Can I move over to another style?
-
My question is not answered. I still need help.
-
Is there any charge for the trial account?
-
Can I Pay via Check or Money Order?
-
If I upgrade my account, do I lose what I have already paid for?
-
What is the 7 Day Free Trial?
GOLD Level Membership
Membership Questions
-
Can I download the lessons to my computer?
-
How much does a membership cost?
-
How does this site compare to others?
-
Does sheet music come with the lessons?
-
Are there backing or "Jam" tracks available?
-
If I subscribe today, do I get a full month?
-
Can I burn downloaded files to a DVD?
-
What are Download Credits?
Payment Questions
Paypal Payments
Shipping Questions
-
How long does shipping take within the US/CANADA?
-
How long does shipping take INTERNATIONALLY?
-
Can I download the DVD while I wait for the shipment?
-
I bought the DVD, where do I download the music?