Downloadable Products

• How big are the downloads?
  
• Do I get the sheet music with the download?
  
• What software do I use to play the files?
  
• What file type are the videos?
  
• Can I burn downloaded files to a DVD?
  
• Can I play the movies on my iPod/iPhone?
  
• How do I download the FLV files?
  
• How do I use VLC
  
• How do I use a coupon code to buy a lesson on DVD or download format?
  

General Questions

• Does gold membership include ALL of your material, even what you sell on dvd's?
  
• Is there any written music that can be downloaded on any of the lessons or any arrangements?
  
• How often do you add NEW material, and does ALL of that go onto the online lessons?
  
• If I signup for one month to try it, can I upgrade to a yearly membership?
  
• Can I EASILY cancel my account?
  
• Can I request a lesson?
  
• Do I need any special equipment to use the site?
  
• Premium or GOLD? What's the difference?
  
• Can premium members download the sheet music?
  
• I signed up for a Jazz premium membership. Can I move over to another style?
  
• My question is not answered. I still need help.
  
• Is there any charge for the trial account?
  
• Can I Pay via Check or Money Order?
  
• If I upgrade my account, do I lose what I have already paid for?
  
• What is the 7 Day Free Trial?
  

GOLD Level Membership

• Can GOLD members download the lessons?
  
• I lost my daily download, can you "reset" the 1-day limit?
  

Membership Questions

• Can I download the lessons to my computer?
  
• How much does a membership cost?
  
• How does this site compare to others?
  
• Does sheet music come with the lessons?
  
• Are there backing or "Jam" tracks available?
  
• If I subscribe today, do I get a full month?
  
• Can I burn downloaded files to a DVD?
  
• What are Download Credits?
  

Payment Questions

• My credit card is expiring, how do I update it with you?
  
• How do I change the credit card on file?
  

Paypal Payments

• PayPal canceled my subscription...why?
  
• How do I cancel a Paypal subscription?
  

Shipping Questions

• How long does shipping take within the US/CANADA?
  
• How long does shipping take INTERNATIONALLY?
  
• Can I download the DVD while I wait for the shipment?
  
• I bought the DVD, where do I download the music?
  

Using the membership site

• Stream not available message
  
• How can I update my e-mail address?